June 15, 2024

The airways flying to/from the UK and Eire and people using their airspace confronted headwinds on Monday due to a whole system meltdown on the UK NATS that controls the airspace.

NATS has revealed an replace that the difficulty has been resolved, however there might be important modifications and delays on flights as a consequence of depart and land at varied UK airports for the remainder of the day as a consequence of crews and planes being out of their common rotations.

NATS’ Newest Announcement:

Air Visitors Management system replace

28 August 2023

Assertion at 15:15 UK time

We’ve recognized and remedied the technical problem affecting our flight planning system this morning.  We are actually working intently with airways and airports to handle the flights affected as effectively as doable.  Our engineers might be rigorously monitoring the system’s efficiency as we return to regular operations.

The flight planning problem affected the system’s skill to mechanically course of flight plans, which means that flight plans needed to be processed manually which can’t be executed on the identical quantity, therefore the requirement for site visitors circulate restrictions.  Our precedence is at all times to make sure that each flight within the UK stays secure and we’re sincerely sorry for the disruption that is inflicting. Please contact your airline for data on how this may occasionally have an effect on your flight.

Compensation:

In case you are flying on EU/EEA/UK-based airways, you might be coated by EC 261/2004 and UK261 with regards to lodging and meals bills as a result of delay, and all airways if you happen to have been departing from EU/EEA/UK.

They need to additionally rebook you to the ultimate locations on the earliest alternative, even when this implies transferring you to one in all their opponents.

Conclusion

Most flights affected are these of British Airways, which not permits airport personnel to rebook affected passengers however have to name their inside rebooking line, which is probably going too busy to take calls.

This meltdown will have an effect on BA’s long-haul and a few short-haul flights tomorrow, and even perhaps on Wednesday, as a consequence of airplanes and crews not being the place they need to be.