February 20, 2024

CAIRO: Saudi Arabia’s entrepreneurial panorama is bustling with innovation, as startups throughout the Kingdom are main a digital revolution in numerous sectors.

Amongst these, the healthcare business stands out as a major focus, with a big inflow of know-how companies devoted to enhancing the sector’s effectivity and accessibility.

In an interview with Arab Information, Prince Mohammed Al-Faisal, CEO and co-founder of the Saudi-based healthtech startup Clinicy, outlined the corporate’s bold aim to increase sevenfold by the tip of 2024.

“We’ve got simply celebrated a big milestone, having now served 1 million sufferers and managed greater than 700,000 appointments. At present, our market share is at round 1 %, however in 2024 we wish to increase our presence and seize 7 % by the shut of the yr. We’ve got a robust core buyer base and an thrilling pipeline of alternatives,” Al-Faisal stated.

After efficiently elevating $5 million in a collection A funding spherical, the corporate has set its targets for full enlargement.

A wholesome market

Al-Faisal highlighted the in depth alternatives out there within the Kingdom, noting that the corporate’s targets are in concord with nationwide initiatives.

“In keeping with Saudi Imaginative and prescient 2030 and in collaboration with the Ministry of Well being, we’re bringing about digital reform to the healthcare sector,” he stated.

“One of many major targets that we’re aligned with is creating digital accessibility and effectivity of healthcare companies. What we have now discovered is that there’s a sturdy dedication on the governmental but additionally on the institutional and even single clinic degree, to drive optimistic outcomes for sufferers,” added the CEO.

“Working along with these stakeholders, Clinicy is taking incremental steps to remodel the Kingdom’s healthcare. This mixture of innovation and collaboration is the important thing to success,” he acknowledged.

Al-Faisal identified that Saudi Arabia is present process a big transformation throughout numerous sectors, with healthtech being acknowledged as a key space of alternative by each regional and worldwide buyers. Highlighting the monetary dedication to this imaginative and prescient, Al-Faisal talked about that SR214 billion ($57 billion) has been allotted for well being and social growth within the 2024 price range.

“This allocation underscores the federal government’s dedication to investing within the healthcare sector and underscores the significance of modern healthtech corporations like Clinicy in supporting the sector’s development,” he defined.

Curing challenges

Al-Faisal defined that Clinicy is strategically positioned to sort out the challenges confronted by Saudi Arabia’s healthcare sector, which at the moment boasts a know-how market valued at over SR7.2 billion – a determine that continues to extend yearly.

Clinicy’s proprietary platform encompasses a complete suite of merchandise designed for medical establishments, together with a Software program-as-a-Service Well being Info System, Well being Administration Info System, Income Cycle Administration, and Consumer Relationship Administration.

Moreover, Clinicy incorporates a radical invoicing course of that absolutely adheres to Zakat, Tax and Customs Authority requirements.

Moreover, Al-Faisal introduced that his firm plans to increase its companies in 2024 by introducing extra enterprise to buyer choices aimed toward enhancing affected person experiences.

Al-Faisal responded to inquiries in regards to the evolving challenges throughout the healthcare sector, notably reflecting on the COVID-19 pandemic’s affect. 

In keeping with Saudi Imaginative and prescient 2030 and in collaboration with the Ministry of Well being, we’re bringing about digital reform to the healthcare sector.

Prince Mohammed Al-Faisal, CEO and co-founder of Clinicy

“One of many large learnings from this was the necessity for digital companies that might alleviate the pressures on the healthcare system – our development over the previous few years has in some ways been pushed by a renewed dedication from healthcare suppliers to improve and adapt their know-how,” he defined.

Al-Faisal emphasised the significance of intently collaborating with on-the-ground companions to deeply perceive their wants and determine options that may make a considerable distinction in a healthcare setting.

He remarked on the pivotal position of know-how in both simplifying or complicating operations, stressing that every replace to the Clinicy platform goals to introduce enhanced simplicity and ship tangible advantages for healthcare suppliers and their sufferers.

Al-Faisal identified that the Saudi healthcare sector incurs losses exceeding SR3 billion yearly on account of missed appointments and administrative inefficiencies.

“Clinicy immediately reduces the excessive charges of no-shows, with clinics who use our platform seeing a mean 55 % discount in missed appointments. Sure establishments have even seen an 85 % drop in no-shows,” he added. On the executive entrance, Clinicy goals to decrease communication obstacles between suppliers and sufferers by means of cost-effective automation.

Al-Faisal famous that roughly 70 % of worker duties, equivalent to service reminders and updating appointment timings, might be enhanced and automatic.

Medical facilities which have adopted Clinicy have seen a discount within the hours devoted to handbook administration by a mean of 40 %, and in some situations, this discount has reached 60 %, Al-Faisal famous.

“One game-changing space is the synchronization of knowledge into unified techniques and gadgets. From affected person information to funds, information can be utilized to grasp macro-scale points in healthcare administration, to enabling particular person, personalised experiences,” Al-Faisal defined.

Enterprise fundamentals

“At present, our major income is thru our subscription-based partnerships with medical establishments. In 2024, we’ll diversify our income to offer extra direct B2C companies,” he acknowledged.

The corporate claims to have reached gross profitability and can obtain internet revenue by 2025 with the present focus being on enlargement.

“In 2024, we’re concentrating on increasing our rollout and acquisition within the Kingdom, because the home alternative is huge,” Al-Faisal defined. 


Saudi Arabia is present process a big transformation throughout numerous sectors, with healthtech being acknowledged as a key space of alternative by each regional and worldwide buyers.

“In the long term, as a know-how supplier these tailor-made options may probably profit many tens of millions in accessing higher healthcare choices. Globally, healthcare stays out of attain for lots of the world’s inhabitants and I envision a time sooner or later the place Clinicy is supporting individuals on each continent,” he added.

Al-Faisal emphasised the significance of deeply understanding buyer wants as a cornerstone of Clinicy’s method.

He acknowledged the fixed emergence of latest traits and applied sciences within the healthcare sector. Nevertheless, he highlighted that his firm’s distinctive benefit lies in its capability to seamlessly combine these improvements into the day by day operations of healthcare establishments.

“We already deploy a spread of superior synthetic intelligence and machine studying instruments throughout Clinicy capabilities. It’s clear that there are a lot of use instances for AI and ML and the place applicable, we’ll proceed to include developments into our proprietary platform,” he acknowledged.

“One of many largest challenges has been shifting a conventional offline mannequin on-line. Nevertheless, that is additionally one of the satisfying accomplishments,” Al-Faisal highlighted.

“All of us perceive how companies like Amazon and midday have reworked the best way individuals store on-line, and the way our banking companies have migrated to mobiles. With Clinicy, we’re offering one thing simply as transformational with enhanced know-how for healthcare, from the establishment by means of to the person affected person,” he stated.